Join the team.
We show up.
At Kanokla, we take an active role in improving the lives of the people around us—by keeping them connected and by supporting our local communities. Much more than just another local internet provider, we offer a sprawling menu of high-quality services, and we embody a rich cooperative spirit. We approach every interaction dedicated to helping those in our care overcome every obstacle in their way—no matter what it takes.
We show up. We do what it takes. And we get it done.
Open Roles
IT Services Tech
As an IT Services Tech, you will be responsible for providing top-notch IT support to our diverse clientele, including schools, hospitals, and small businesses in rural Kansas. This role requires a proactive individual with a strong technical background, excellent problem-solving abilities, and exceptional customer service skills.
**Key Responsibilities:**
– Provide technical support and troubleshooting for clients’ IT issues.
– Manage and maintain network infrastructure, including DNS, TCP/IP protocols, routing, switching, and VLAN configuration.
– Configure and manage firewalls, VPNs, and remote management tools.
– Administer and support Active Directory and Group Policy.
– Oversee print management, file sharing, and backup & disaster recovery processes.
– Perform server migration and virtualization tasks.
– Collaborate with the team to develop and implement IT solutions and strategies.
– Ensure customer satisfaction through effective communication and problem resolution.
– Implement and manage basic cybersecurity measures, including antivirus software, intrusion detection systems, and patch management.
– Monitor network traffic for suspicious activity and respond to security incidents.
– Educate clients on basic cybersecurity practices and protocols.
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Minimum of 5 years of experience in IT services or a related field.
– Strong understanding of IT infrastructure and networking concepts.
– Excellent problem-solving and analytical skills.
– Ability to work independently and as part of a team.
– Strong communication and customer service skills.
– Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator) are a plus.