Behind The Screen: Designing For People
- Lena Helms
- 3 days ago
- 2 min read
It’s hard to believe I’ve been working here as a designer for almost two years now. When I first started, I didn’t really know what designing in a rural community would look like day to day. You often picture design happening in big cities or large agencies, but I quickly learned that creativity and great ideas are just as strong in small towns—sometimes even more so.
One of my favorite parts of the job has been getting to meet and talk with people. In smaller communities, you’re not just designing for a business—you’re designing for someone you might run into at the grocery store or see at a local event. I’ve talked with people starting new businesses, families who have run companies for generations, and community groups planning events that bring people together.
Those conversations are usually where the best ideas start.
A lot of people think design is just sitting at a computer making something look nice, but so much of it actually comes from listening. When someone explains what they’re trying to do, who they want to reach, or what their business means to them, it gives the design real direction. It becomes more than graphics—it becomes a way to help tell their story.
I’ve also enjoyed constantly learning along the way. Design tools and software are always evolving, and there’s always something new to try. Sometimes it’s a program that helps speed up production, and sometimes it’s just a new way of thinking about layout, color, or branding. Even small improvements can make a big difference for local businesses.
In communities like ours, a fresh design can really help a business stand out. A clear website, a well-designed flyer, or a strong logo can make it easier for people to understand what a business offers and why they should choose it. Seeing something you designed actually helping bring people through the door is a pretty great feeling.
What’s interesting about my role is that much of it is remote. Technology makes it possible to work from almost anywhere, which still amazes me sometimes. Even though I spend a lot of time behind a screen, I still get to collaborate with coworkers, business owners, and community members. Those conversations are what make the work meaningful.
Lately, there’s also been a lot of talk about AI being used in design and advertising. It’s a powerful tool, and it can definitely be helpful in certain situations—especially for brainstorming or experimenting with ideas.
But good design is still about people.
AI can generate images or layouts, but it doesn’t understand the story behind a business or what makes a local company special. Those things come from conversations and relationships. Especially in rural communities, businesses are built on trust and connection, and design should reflect that.
Looking back on the past two years, I’ve realized that being a designer here isn’t just about making things look good. It’s about helping people communicate what they care about and supporting the businesses that keep our communities going.
And honestly, getting to be a small part of that has been one of the best parts of the job.





This post hit close to home. I used to think design was all about the final polish, but after a few years of working remotely, I’ve learned that the real magic happens before you even open a tool. For me, that listening part—catching the small details someone says offhand about their customers—has saved more projects than any software update. Lately, I’ve been splitting my time between client work and cool 3D printing projects from places like Gambody, and it’s interesting how similar the mindset is. Designing a printable model isn’t just about the geometry; you have to think about how someone will actually assemble and use it, which means understanding what they value. Your point about AI not knowing a…