INTERNET
We understand that your internet needs are unique, and that’s why we’ve created an FAQ section dedicated to helping you make the most of your Kanokla Internet experience. Whether you have questions about our add-on services or need guidance on customizing your internet plan, we’re here to provide clear and concise answers. Our goal is to ensure you have access to the tools and features that fit seamlessly into your lifestyle, so don’t hesitate to reach out if you need assistance!
Contact our service department
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Getting started is simple. You can begin by visiting http://eweb.kanokla.com/buildout/ to fill out your information and request service. Once submitted, our team will review your request and contact you to schedule an installation. For fiber service, we install an ONT (Optical Network Terminal) that connects your home to our fiber line, then set up your Kanokla router to provide Wi-Fi throughout your home. For wireless service, we mount an antenna outside your home with a clear line of sight to our tower, run a cable inside, and connect it to your router for Wi-Fi coverage. If you need help getting started, call us at 1-800-526-6552 or stop by any of our Kanokla locations.
Change the text and add your own content, including any information that is relevant to share. Then customize the font, size and scale to make it your own.
Managed Network Service is Kanokla’s all-in-one way to give you a smooth, low-stress internet experience at home. It includes a Kanokla-provided router that’s automatically updated for security and performance, keeping your network fast, protected, and running at its best. If the router ever malfunctions or takes a hit from a lightning storm, Kanokla replaces it at no cost to you.
The service also lets Kanokla’s tech team troubleshoot your connection remotely, which means faster fixes and fewer headaches. And with the included Kanokla Mobile App, you can view and manage your home Wi-Fi, devices, and security features anytime you want.
For more details, call 1-800-526-6552.
The Kanokla Wi-Fi App gives you simple, powerful control over your entire home network. From your phone, you can see every device connected to your Wi-Fi, assign devices to specific family members, and set schedules for when internet access is allowed. The app also lets you run speed tests, monitor bandwidth usage per device, and update Wi-Fi settings like your network name or password.
You can take things even further with ExperienceIQ for enhanced parental controls and ProtectIQ for added security, all built right into the app.
For help getting set up, call 1-800-526-6552.
You can create or log into your Kanokla billing account by visiting https://eweb.kanokla.com/ebpp/Login
or by using the Kanokla Mobile App.
If you already have an account, simply enter your login credentials. If you’re new, choose Sign Up and use the information from your most recent invoice to verify and register your account.Once logged in, you can view and pay bills, enroll in autopay, update your preferences, and track your payment history. If you need help at any point, call 1-800-526-6552.
Fiber Internet
With Kanokla Fiber, you’ll typically have two main pieces of equipment:
ONT (Optical Network Terminal): This device connects your home to Kanokla’s fiber network and converts the fiber signal into one your router can use. It may be mounted in an outdoor enclosure or placed inside your home near your router.
Kanokla Router: This delivers your Wi-Fi throughout your home and can be managed using the Kanokla Mobile App for easy control of devices, settings, and security.
Wireless Internet
With Kanokla Wireless, your setup includes:
Antenna: A dish installed outside your home in the best location for a clear line of sight to our tower. This is essential for a strong and stable connection.
Network Cabling: A cable runs from the outdoor antenna into your home and connects to the PoE device.
Power over Ethernet (PoE): This device powers the antenna and has a labeled LAN port that connects to your router.
Router: Your router is then set up to provide Wi-Fi inside your home, giving you full access to your home network.
Both setups are designed to deliver fast, reliable internet throughout your home.
For questions about your equipment, call 1-800-526-6552.If you’re using a Kanokla router, the easiest way to change your Wi-Fi network name (SSID) and password is through the Kanokla Mobile App.
Just open the app and follow this path:My Network → Networks → select your Wi-Fi network → Edit (top right corner)
From there, you can update your network name and password. After saving, your devices will need to reconnect using the new information.
If you need assistance, call 1-800-526-6552.
Yes, you can use your own router — but we highly recommend using the free Kanokla router for the best experience.
Kanokla’s router is part of our Managed Network Service, which means:
-
Automatic security and performance updates to keep your network running smoothly.
-
Remote troubleshooting, allowing our team to resolve issues quickly. Third-party routers limit what we can see and support.
-
Free replacement if the router is ever damaged by storms, power surges, or normal failure.
-
Built-in tools like ProtectIQ and ExperienceIQ when using the Kanokla Wi-Fi App.
While your own store-bought router will work, it may reduce performance, limit support, and prevent us from managing your network effectively.
For the best performance, security, and customer support, we recommend using the Kanokla router.
If you have questions, call 1-800-526-6552.-
To run a speed test in the Kanokla Wi-Fi App, open the app and follow this path:
My Network → Bandwidth Test → Run Test
This test measures the speed coming directly from Kanokla’s network to your router, giving you the most accurate picture of the service you’re receiving.How this differs from website or phone speed tests:
Tests run on websites or apps measure your speed across the wider internet, which means results can vary based on internet traffic, the remote server you’re testing against, or congestion outside of Kanokla’s network. Running a speed test on your phone can also be affected by your device’s Wi-Fi signal strength.In short:
-
Kanokla App Test: Measures speed from Kanokla to your router — most accurate.
-
Website/Phone Test: Measures speed across the broader internet — more variables, less precise.
If you need help, call 1-800-526-6552.
-
Your speed test results may be lower than your plan speed because your internet is shared by every device in your home. If anything is streaming, gaming, backing up files, or running video calls during the test, those activities use bandwidth and reduce the speed available to the device you’re testing on.
Other factors can also lower your results:
-
Distance from the router or weak Wi-Fi signal
-
Walls or interference in your home
-
The age or performance limits of the device you’re testing on
Remember, your plan speed is the maximum available to your home, not necessarily the speed each device will see at all times. For the most accurate results, run a speed test through the Kanokla Wi-Fi App or use a wired connection.
-
A wired speed test connects your device directly to the router using an Ethernet cable. This gives you the most accurate measurement of your internet plan speed because there’s no interference, signal loss, or competition from other Wi-Fi devices.
A wireless speed test measures your connection over Wi-Fi, which can show lower speeds. Wi-Fi is affected by distance from the router, walls or obstacles, and other devices using the network at the same time.
If you want to see the maximum speed your plan provides, run a wired test.
If you want to understand your everyday Wi-Fi experience, a wireless test is useful.
Change the text and add your own content, including any information that is relevant to share.
Getting started is simple. You can begin by visiting http://eweb.kanokla.com/buildout/ to fill out your information and request service. Once submitted, our team will review your request and contact you to schedule an installation. For fiber service, we install an ONT (Optical Network Terminal) that connects your home to our fiber line, then set up your Kanokla router to provide Wi-Fi throughout your home. For wireless service, we mount an antenna outside your home with a clear line of sight to our tower, run a cable inside, and connect it to your router for Wi-Fi coverage. If you need help getting started, call us at 1-800-526-6552 or stop by any of our Kanokla locations.
Change the text and add your own content, including any information that is relevant to share. Then customize the font, size and scale to make it your own.
Managed Network Service is Kanokla’s all-in-one way to give you a smooth, low-stress internet experience at home. It includes a Kanokla-provided router that’s automatically updated for security and performance, keeping your network fast, protected, and running at its best. If the router ever malfunctions or takes a hit from a lightning storm, Kanokla replaces it at no cost to you.
The service also lets Kanokla’s tech team troubleshoot your connection remotely, which means faster fixes and fewer headaches. And with the included Kanokla Mobile App, you can view and manage your home Wi-Fi, devices, and security features anytime you want.
For more details, call 1-800-526-6552.
The Kanokla Wi-Fi App gives you simple, powerful control over your entire home network. From your phone, you can see every device connected to your Wi-Fi, assign devices to specific family members, and set schedules for when internet access is allowed. The app also lets you run speed tests, monitor bandwidth usage per device, and update Wi-Fi settings like your network name or password.
You can take things even further with ExperienceIQ for enhanced parental controls and ProtectIQ for added security, all built right into the app.
For help getting set up, call 1-800-526-6552.
You can create or log into your Kanokla billing account by visiting https://eweb.kanokla.com/ebpp/Login
or by using the Kanokla Mobile App.
If you already have an account, simply enter your login credentials. If you’re new, choose Sign Up and use the information from your most recent invoice to verify and register your account.Once logged in, you can view and pay bills, enroll in autopay, update your preferences, and track your payment history. If you need help at any point, call 1-800-526-6552.
Fiber Internet
With Kanokla Fiber, you’ll typically have two main pieces of equipment:
ONT (Optical Network Terminal): This device connects your home to Kanokla’s fiber network and converts the fiber signal into one your router can use. It may be mounted in an outdoor enclosure or placed inside your home near your router.
Kanokla Router: This delivers your Wi-Fi throughout your home and can be managed using the Kanokla Mobile App for easy control of devices, settings, and security.
Wireless Internet
With Kanokla Wireless, your setup includes:
Antenna: A dish installed outside your home in the best location for a clear line of sight to our tower. This is essential for a strong and stable connection.
Network Cabling: A cable runs from the outdoor antenna into your home and connects to the PoE device.
Power over Ethernet (PoE): This device powers the antenna and has a labeled LAN port that connects to your router.
Router: Your router is then set up to provide Wi-Fi inside your home, giving you full access to your home network.
Both setups are designed to deliver fast, reliable internet throughout your home.
For questions about your equipment, call 1-800-526-6552.If you’re using a Kanokla router, the easiest way to change your Wi-Fi network name (SSID) and password is through the Kanokla Mobile App.
Just open the app and follow this path:My Network → Networks → select your Wi-Fi network → Edit (top right corner)
From there, you can update your network name and password. After saving, your devices will need to reconnect using the new information.
If you need assistance, call 1-800-526-6552.
Yes, you can use your own router — but we highly recommend using the free Kanokla router for the best experience.
Kanokla’s router is part of our Managed Network Service, which means:
-
Automatic security and performance updates to keep your network running smoothly.
-
Remote troubleshooting, allowing our team to resolve issues quickly. Third-party routers limit what we can see and support.
-
Free replacement if the router is ever damaged by storms, power surges, or normal failure.
-
Built-in tools like ProtectIQ and ExperienceIQ when using the Kanokla Wi-Fi App.
While your own store-bought router will work, it may reduce performance, limit support, and prevent us from managing your network effectively.
For the best performance, security, and customer support, we recommend using the Kanokla router.
If you have questions, call 1-800-526-6552.-
To run a speed test in the Kanokla Wi-Fi App, open the app and follow this path:
My Network → Bandwidth Test → Run Test
This test measures the speed coming directly from Kanokla’s network to your router, giving you the most accurate picture of the service you’re receiving.How this differs from website or phone speed tests:
Tests run on websites or apps measure your speed across the wider internet, which means results can vary based on internet traffic, the remote server you’re testing against, or congestion outside of Kanokla’s network. Running a speed test on your phone can also be affected by your device’s Wi-Fi signal strength.In short:
-
Kanokla App Test: Measures speed from Kanokla to your router — most accurate.
-
Website/Phone Test: Measures speed across the broader internet — more variables, less precise.
If you need help, call 1-800-526-6552.
-
Your speed test results may be lower than your plan speed because your internet is shared by every device in your home. If anything is streaming, gaming, backing up files, or running video calls during the test, those activities use bandwidth and reduce the speed available to the device you’re testing on.
Other factors can also lower your results:
-
Distance from the router or weak Wi-Fi signal
-
Walls or interference in your home
-
The age or performance limits of the device you’re testing on
Remember, your plan speed is the maximum available to your home, not necessarily the speed each device will see at all times. For the most accurate results, run a speed test through the Kanokla Wi-Fi App or use a wired connection.
-
A wired speed test connects your device directly to the router using an Ethernet cable. This gives you the most accurate measurement of your internet plan speed because there’s no interference, signal loss, or competition from other Wi-Fi devices.
A wireless speed test measures your connection over Wi-Fi, which can show lower speeds. Wi-Fi is affected by distance from the router, walls or obstacles, and other devices using the network at the same time.
If you want to see the maximum speed your plan provides, run a wired test.
If you want to understand your everyday Wi-Fi experience, a wireless test is useful.