Billing Support
Ways to Pay Your Bill:
1. Send a check to Kanokla at PO box 111 Caldwell KS 67022
2. Go to www.kanokla.com and click the link in the top right corner for bill pay.
Put your username (email address) and your password
(the first time is 9999, then it will have you change it)
3. There is a mobile app you can download on your phone:
4. Drop off payments at our locations.
We have offices and drop boxes at:
- 100 Kanokla Ave Caldwell, KS 67022
- 21 N Main Caldwell, KS 67022
- 404 n Washington Ave Wellington, KS 67152
- 120 Broadway St Shidler, OK 74652
5. Give us a call at 1-800-526-6552, option 1
You can get a 1 time $10 credit when you turn on paperless billing and turn on auto-pay.
When is my bill due?
Your bill is due on the 15th of every month.
Your first bill might be more significant because we will bill a month in advance. So, it will be from the day you get our service and the following month. Plus, you will have an installation fee if you are a wireless customer.
What if my bill is late?
If the bill is late, there is a $5 late fee.
We also disconnect on the last week of the month.
If you do get disconnected, there is a $20 reconnect fee.
Billing & Account Management
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Kanokla’s billing system can be accessed through the self-service customer portal on our website or the Kanokla Mobile App. Both options give you 24/7 access to your account where you can view and pay invoices, set up autopay, download billing history.
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To register, go to the billing portal or download the Kanokla Mobile App. Enter your Customer or Account Number along with your Enrollment Token, which are printed on your bill or statement. Once registered, you’ll receive an activation email with a link to complete your setup.
To update your phone number, email address, or mailing address, please call us at 1-800-526-6552 and our team will update your account for you.
Kanokla does not have data caps on our fiber internet service, so you never have to worry about tracking usage or running out of data.
If you are moving and want to transfer your service, please contact Kanokla so we can review your options and schedule installation if available at your new address. Call us at 1-800-526-6552.
Kanokla bills are generated on the first of each month and are due by the fifteenth. If you are enrolled in autopay, your payment will process on the date you select. Payments received after the due date may be subject to late fees. If you need an extension, please contact us by the 15th at 1-800-526-6552 by phone or text.
A late fee of $5 is applied if payment is not received by the fifteenth of the month. If your account is disconnected for non-payment, a $20 reconnect fee will apply when restoring service. If you need an extension, please contact us by the 15th at 1-800-526-6552 by phone or text.
Vacation mode allows you to temporarily suspend your service while you are away without fully disconnecting your account. This option is available for seasonal residents and can be set up by calling or texting Kanokla.
You can pay your bill online through the billing portal or Kanokla Mobile App, set up autopay with a credit card or bank account, mail your payment, or stop by our office.
Yes, Kanokla participates in the federal Lifeline program which provides a monthly discount on internet or phone service for qualifying customers in our member service areas. Eligibility is based on income level or participation in programs such as SNAP or Medicaid. To learn more or apply, call or text Kanokla.