When is my bill due?
Your bill is due on the 15th of every month.
Your first bill might be more significant because we will bill a month in advance. So, it will be from the day you get our service and the following month. Plus, you will have an installation fee if you are a wireless customer.
What if my bill
is late?
If the bill is late, there is a $5 late fee.
We also disconnect on the last week of the month.
If you do get disconnected, there is a $20 reconnect fee.
Ways to Pay Your Bill:
1. Send a check to Kanokla Networks at PO box 111 Caldwell KS 67022
2. Go to https://www.kanokla.com/. At the top right-hand corner there will be bill pay. Put your username (email address) and your password (the first time is 9999, then it will have you change it)
3. There is also a mobile app https://apps.apple.com/app/kanokla-mobile/id1630433681 orhttps://play.google.com/store/apps/details?id=com.kanokla.mobile
4. You can also drop off payments at our locations. We have offices and drop boxes at 100 Kanokla Ave Caldwell, KS 67022, 21 N Main Caldwell, KS 67022, 404 n Washington Ave Wellington, KS 67152, and 120 Broadway St Shidler, OK 74652
5. You can also give us a call at 1-800-526-6552, option 1
You can also get a 1 time $10 credit when you turn on paperless billing and turn on auto-pay.
There is great news if you have a calix router that can join your service. You can download an app to go with it. With that app, you can run a speed test and check all the devices you have on your router.
https://apps.apple.com/us/app/commandiq/id1437258693
https://play.google.com/store/apps/details?id=com.kanokla.smarthome
Plus, we have add-ons for the Calix router. We have experienced IQ and protect IQ. They come with the gig service, but if you don’t have that, they are $5 for one or $8 for both.
If you would like more information about those services, please get in touch with support@kanokla.com.